Customer loyalty is of utmost importance to us, and we strive to provide exceptional service to all individuals. We place particular emphasis on catering to the needs of senior citizens and those with disabilities. If you or someone you know requires additional care or assistance, please inform us in advance, and we will make the necessary arrangements to ensure their comfort and well-being during our service.
We prioritise the security and protection of your data, adhering to strict GDPR regulations and data security measures. As a technology-based platform, we take the necessary steps to ensure the ongoing security of your data. Our database is hosted on AWS RDS (Amazon Web Services Relational Database Service), which employs robust encryption mechanisms. Specifically, Amazon RDS utilises an AWS KMS (Key Management Service) key to encrypt the database, further enhancing the security of your information.
To host our website, we utilise EC2 instances. As part of our security measures, we ensure that the storage volume (EBS) associated with these instances is encrypted using a KMS (Key Management Service) key. This additional layer of encryption enhances the protection of our data and helps safeguard the integrity and confidentiality of our website.
Our website is also secured with SSL certificate. SSL (Secure Sockets Layer) is a technology that helps secure websites and protect sensitive information transmitted between a user's browser and the website's server.
We kindly request your postcode upfront for several reasons:
Service Availability: Your postcode helps us determine if our services are available in your area. It allows us to confirm that we can provide the requested service at your location.
Engineer Assignment: By knowing your postcode, we can assign an engineer who is geographically close to your area. This helps minimise travel time and ensures a more efficient and timely service.
Planning and Scheduling: Your postcode assists us in planning and scheduling appointments effectively. It allows us to allocate resources and plan our routes to serve customers in specific areas efficiently.
Service Customisation: Some services may require specific knowledge or equipment based on the location. Knowing your postcode upfront helps us tailor our service to your specific requirements.
Please be assured that we handle your postcode and personal information with the utmost confidentiality and in compliance with data protection regulations.
Stripe is our secured payment processor. It provides a secure and seamless way to handle transactions, supporting various payment methods, including credit cards, debit cards, and digital wallets. The U.K. Financial Conduct Authority has authorised Stripe as an electronic money institution under reference number 900461
Yes, all our engineers are fully covered by liability insurance. This provides added protection and peace of mind for both our engineers and our valued customers.
We kindly ask for your assistance in arranging suitable car parking for our engineers during their visit. If it is not possible for you to arrange parking, our engineers will find parking themselves, and the associated charges will be added to your final bill.
Yes, we offer a 12-month warranty on all service and repair work. This warranty specifically applies to the same service or repair that was conducted. It ensures that you are covered for any potential issues related to the specific service or repair performed during that period.
For any inquiries or assistance, we strongly encourage you to contact our team directly via email or our office telephone number. Please note that we do not take responsibility for any direct communications or arrangements made with our engineers outside of our official channels. To ensure efficient and effective communication, we kindly request that all interactions go through our designated contact points.
Yes, we are pleased to offer flexible payment options for your convenience. You can choose to pay in three interest-free instalments with Klarna or four interest-free instalments with Clearpay. This allows you to spread out the cost of your service or repair charges without incurring any additional fees.
We are pleased to offer flexible payment options for your convenience. You can choose to pay in three interest-free instalments with Klarna or four interest-free instalments with Clearpay. This allows you to spread out the cost of your service or repair charges without incurring any additional fees.
Yes, we strictly accept online payments only. We will never request you to make payment through any other method. We will send the secured link to make payment via email along with a unique one-time payment link.
As a technology-based business, we offer a streamlined process for generating quotes. Once we have prepared a quote for you, we will send it via email along with a unique one-time payment link. This link will enable you to make the payment conveniently. We provide the option to pay in three or four interest-free instalments for your flexibility and convenience. Please check your email to find the payment link. If you encounter any issues please contact us.