Out of Hour's Service

Yes, we offer a 12-month warranty on all service and repair work. This warranty specifically applies to the same service or repair that was conducted. It ensures that you are covered for any potential issues related to the specific service or repair performed during that period.

For any inquiries or assistance, we strongly encourage you to contact our team directly via email or our office telephone number. Please note that we do not take responsibility for any direct communications or arrangements made with our engineers outside of our official channels. To ensure efficient and effective communication, we kindly request that all interactions go through our designated contact points.

We will contact you to schedule an engineer visit. While we strive to arrange same-day appointments, we will provide you with the precise date and time of the visit through a text message and email.

Our engineers will do their best to fix your heating in one visit, but it depends on the problem. Our engineers carry lots of parts with them in their vans, but they can't take everything.

If they don't have the part they need, they'll order it from our national distribution centre straight away. The part will usually be with them the next day. We'll always keep you updated on how long we think it will take to fix your problem.